Shipping and returns

Gravity Video Warehouse offers a competitive shipping rate, as well as a great discount on shipping for multiple movie orders.

Shipping:
Most orders are shipped out in 2 business days or less. Some orders may be sent in multiple shipments, so please verify your tracking numbers to check how many shipments you should expect. Most orders are sent via U.S. Mail, but on occasion we may select to use either UPS, Fed Ex, or DHL, based on order variables. You will receive a shipping confirmation from our site when your order has shipped.

Return Policy:
If there are any problems with your movies, please contact us or email sales@gravityvideowarehouse.com. We offer a no-hassle return policy. 

Used videos returns: We guarantee all previously viewed movies sold for 30 days after you receive them (by the tracking number) provided it is postmarked for return by the 30th day, and will exchange it for any other movie of equal value, refund your money, or a combination of both, if there are any problems with your videos. A refund will consist of your full payment, including the original shipping paid for your movie. To receive a refund, contact us or email sales@gravityvideowarehouse.com and we will send you a pre-paid envelope to return your movie.

New videos returns: All New videos may be returned unopened only for a full refund minus shipping, if you happen to change your mind about the movie. If we make a mistake, we will pay the return postage, as well as send you the correct movie (It’s never happened though, so skip past this!)

Returns are accepted in the same condition they were shipped. Unopened returns postmarked within 90 days of delivery date are eligible for a full refund, or exchange for an item of equal value. If the buyer has any reason to return an order within 30 days where the product has been opened, the buyer may only exchange it for the exact title the buyer originaly purchased. If there are problems with items sold as “Used” or “Previously Viewed,” it may be exchanged for an item of equal value, or receive a full refund. To help fight piracy, we only allow a maximum of one returned transaction per order. Please contact us or email sales@gravityvideowarehouse.com to return any order.

If you happen to receive a non-working or factory defective product, we will replace it free of charge. You should follow the same steps above for the return. Your replacement will be dispatched immediately upon receipt.

If you have any questions before or after ordering, please contact us.

Privacy Policy:
Gravity Video Warehouse is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party under any circumstances, including names, email addresses, street addresses, phone numbers, or order details. We do not store any financial information on this site. All financial information is stored with our secure payment processor, and not on this site.
Reasons we may use your personal information, such as address, name, or phone number:
1. To contact members who select to receive our newsletter to periodically notify them about new special offers when completing checkout. If you want to be removed from the contact list, please send your request through the contact us page or email sales@gravityvideowarehouse.com.
2. To communicate with distributors to ensure prompt delivery of your purchases.
3. To maintain accurate accounting records on our server.

Why I believe in physical media

So to begin, I have been in the business of selling DVD's since 2001, and Blu-ray since 2008. Over the last 16 years, I have shipped literally hundreds of thousands of movies to all corners of the United States. 

One question I have heard regularly, going back as early as 2005, is how I plan to fight the coming tidal wave of digital movies and television. After all, we all know that services like Netflix, Amazon, Vudu, and Hulu have risen to prominence in the last decade as the physical media death nail, right? Not so fast! Over the past 10 years, our market has been still strong for DVD's, and rapidly being taken over by Blu-ray the last few years, even though this media revolution has been building for so long. 

So the question is, why do I cling to the physical media when the digital is so readily available?

1. When the world grid goes down, so will all the digital content.

This is not a sci fi script as you might see on Jericho or Revolution, but instead a realistic look into the future of the world. We have watched as across the world, one virus after another takes down networks, cyber attacks occur daily from hostile nations and hacker groups, and to make it even worse, we cannot remember our own passwords on a daily basis without having them all saved on our devices!

2. I have personally lost my digital content!

That's right! I have read an email from a digital video provider telling me thank you for my business, and they were sorry to hear I wanted to cancel my account. By the time I reacted, I learned my account and all my movies were gone, unrecoverable unless I wanted to spend hours on the phone with a robot. Fortunately, there were only a dozen or so films and a couple series, but it taught me a hard valuable lesson about digital content.

I have friends who had this happen to their Amazon accounts who lost hundreds of books and movies, along with thousands of MP3's that were wiped out when a hacker stole their account and closed everything for them. In America we take these global hacks and attacks as just news from other countries, never giving a second's thought to what may happen if the Amazon servers are breached and wiped clean? In the realm of possibilities, we never thought that those flip walkie talkies on Star Trek would ever actually happen, but they did with the flip phone. 

A quote I read some time back gave me confidence in the durability of physical media: 

"If we don't have physical books, how will we know our history when the world goes offline?"

To turn it around into entertainment media: 

If we don't have physical media, how will we know our culture when our networks collapse?

And this, is why I believe in physical media.

Maze Runner: The Scorch Trials (Blu-ray Disc, 2015, 2-Disc Set)

Maze Runner: The Scorch Trials (Blu-ray Disc, 2015, 2-Disc Set)

Buy at Bonanza: 11.95